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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A context menu will show up. It comprises comprehensive information about all the actions that you can perform on that particular page. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge array of educational video clips explaining how to work with our hosting Control Panel. They're made for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you are looking for, check out our comprehensive Frequently Asked Questions section, which covers questions asked by real individuals and offers practical solutions. We frequently update our Frequently Asked Questions section with new Q&A's so as to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can touch base with our great team of customer service technicians available 24/7/365 and eager to assist you with any question. Each trouble ticket you submit will be answered in less than 60 minutes (the average support ticket response time is approximately 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 85470

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com