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Archive for: December, 2011


Dec
27
2011
3:20 pm

Open Ticket

In order to open a new trouble ticket to our support / sales department or to see your existing tickets, please click on the "Help" button which is located in the top-right corner of your hosting account Control Panel.    


Dec
27
2011
12:50 pm

Transferring a .UK domain name

In order for you to transfer a .UK domain name to us here is what needs to be done from your end: 1. Contact the current company that you have the domain name registered with and have them change the IPS tag to: PDR-IN 2. Once you change the IPS tag you will receive a[continue...]


Dec
27
2011
12:46 pm

Domain transfer procedure explained

Before ordering a transfer for your domain name there are a few things which should be taken into consideration: 1. The domain names must be 60 days old at least for a transfer to be possible. 2. You will need to unlock the domain names with your current registration provider (the company that you currently[continue...]


Dec
27
2011
12:22 pm

Domain in RGP period

Redemption Grace Period or RGP.   When a domain name expires there is a certain period (usually 30 days) during which you can renew the domain name at the normal price. After that follows the so called Redemption period when you can renew the domain name at a higher price due the taxes applied for[continue...]


Dec
24
2011
5:25 am

My site has been hacked, what are the possible causes and solutions?

How was your website hacked? Here are several possible scenarios: If you have your FTP details stored locally on your computer, someone may have stolen them using various Tojan Horses, Spyware, etc. Several times in the past attackers used stolen FTP credentials to successfully pull off large scale attacks. A solution in this case would[continue...]


Dec
24
2011
5:20 am

File quota – why is there a limit for the files that I host and what happens if I exceed it?

Each hosting account on our shared hosting and semi-dedicated servers has been assigned a certain amount of files, which it is allowed to use. Every file you upload and every message you send/receive counts as a separate file, since a copy of it is being saved in your account (and therefore – on the sevrer).[continue...]


Dec
24
2011
5:07 am

Changing the account owner details

You are able to change the details for the owner of your hosting account easily and thus keep them updated at any time, or transfer the ownership over to another person. In order to change these details, you need to go to My Account > Update Contact Info > Change Contact Details. There you will[continue...]


Dec
24
2011
5:02 am

What is the difference between Traffic Stats and Bandwidth Stats?

There are two sections in your Web Hosting Control Panel, which are connected with the bandwidth and traffic quotas used by your account. These sections are the Traffic Stats and the Bandwidth Stats sections, which can be accessed from the Web Tools menu. What do they represent, and what are they used for? The Traffic[continue...]


Dec
24
2011
5:01 am

Can I change my login name (username) for the control panel?

When you sign up for your hosting account you are asked to choose a username. Once you complete the order process, the username is saved in our system and it could not be changed later. The main reason for this is that the username is used as the main ID value in our system. A[continue...]


Dec
24
2011
4:59 am

Changing the control panel (CP) password

The login password for your Control Panel, unlike the username (login name), could be changed at any time. To change the password, navigate to My Account -> Update Contact Info -> Change Password - this is where you can set a new password. To change the password, you must know the current one. If you[continue...]